Discover the beauty of Mexico at Grand Velas Riviera Maya
Sprawling over 206 acres of jungle and mangroves and conveniently located on the shores of the Riviera Maya, Grand Velas Riviera Maya is an ideal choice for travelers visiting Mexico.
The resort has 539 suites, many of which have recently been renovated, and the property caters to all types of travelers. Whether it’s a couple celebrating a honeymoon or a family with children of all ages, the hotel has amenities and activities to suit every type of visitor.
Starting with the smallest of guests, Grand Velas Riviera Maya caters to babies with its baby concierge service, which includes cribs, baby food, bottles, toys, and pacifiers, among other necessities. . All parents need to bring is the baby, and the resort takes care of the rest!
The hotel also has a creatively designed kids’ club and teens’ club, where the youngest can occupy their time doing arts and crafts, playing sports or showing their skills through karaoke. Some rooms also come with bunk beds, even making bedtime fun on vacation.
The resort is laid out in three sections, Sen Class, Ambassador Class and Grand Class. The Sen area offers an entry price and is ideal for vacationers looking for the most affordable option. This section is almost another station on its own. The zen atmosphere, the lush vegetation and the beautiful water fountains give the impression of being in Bali or Thailand.
The Ambassador section is ideal for families — here guests will find two-bedroom family suites and are located next to a large pool. Grad class is a go-to option for couples looking for a romantic, laid-back experience.
An important aspect to note is that everyone is treated like the VIP guest that they are. There are no bracelets or categories that guests fall into.
“For us, everyone is a VIP, so whenever you are here you are a VIP for sure, no matter where you are staying,” says Denys Montes de Oca, Executive Director of Sales and marketing at Velas Resorts, adding that employees don’t know where you’re staying and they don’t care. “You are a guest, therefore you are one of our VIPs.”
There are many factors that set this all-inclusive resort apart from others in the area, and the first that’s obvious upon arrival and easily noticed throughout the stay is the space.
Space is the key to a luxury experience
“Anytime you think of luxury, I think space is very important. I think for everyone, luxury means different things. … But for us, luxury is definitely space And you’ll see that even in our rooms, where the smallest is at least 1,000 square feet, and it’s not your typical hotel room,” Montes de Oca explained.
The space has come in handy over the past two years when COVID put people off travelling. Everyone who visited the Grand Velas Riviera Maya felt comfortable and safe knowing there was plenty of room to spread out.
The property has spacious bedrooms, each with its own massive balcony. Nobody needs to feel crowded during meals, and there’s no need to get up early to claim a spot on the beach as there’s more than enough room for all guests to have a good space. their.
According to Montes de Oca, being at 100% occupancy is not the main objective – maintaining the quality level of the products is. Having multiple quiet areas with plenty of space to choose from is a normal site at this property.
“By taking advantage of the spaces we have at the hotel, I think we’ve done a great job of striking a balance between the relaxation that an adults-only property can give you and the family items you need to really have a good time,” she said. “So we always say if the kids are happy, the parents will be happier.”
This, in turn, leads to a higher level of repeat customers. In fact, over 60% of guests who visit Velas Resorts properties are repeat visitors.
Food and drinks, a highlight of every holiday
Another key factor at this resort is fine dining, and guests vacationing at Grand Velas Riviera Maya won’t be short of food and drink options. The property has eight restaurants that take guests on a delicious tour through Mexico, Europe, and Asia, five of which offer fine dining offerings.
Cocina de Autor, led by celebrity chefs Bruno Oteiza and Mikel Alonso, received the AAA Five Diamond Award and was the first all-inclusive restaurant in the world to earn this prestigious accolade.
“I think we have the best chefs in the region. You know, Michelin star chefs, that caliber of chefs that you don’t usually see in a regular all-inclusive,” Montes de Oca said.
In addition to unique dining options at the resort’s restaurants, guests can also enjoy all the room service menu items they could want throughout their stay at no additional cost.
A focus on well-being
For most vacationers, especially those who want to trade reality for complete relaxation, a visit to the spa is a must, and getting pampered while staying at Grand Velas Riviera Maya is also a must. At 90,000 square feet, SE Spa by Grand Velas invites guests to let their cares drift away during their experience.
The spa is the only spa in the Riviera Maya to be rated five stars by Forbes, and it offers guests unique experiences, including themed massages such as the Xkalim Gourd massage and the Sounds from the Soul massage.
Through authentic Mexican spa treatments and hydrotherapy water ritual, guests are taken on a journey to experience a clay room, ice room, polar pool and more to cleanse the mind and the body, restoring inner peace and completely resetting and releasing any tensions the body may be holding.
Customer service goes a long way
In addition to spacious spaces, mouth-watering cuisine and an incredible on-site spa, guests of the Grand Velas Riviera Maya enjoy top-notch customer service.
“Mr. Vela always says that with money you can build the best and most expensive walls, decorations and everything else, but if you don’t have the staff to make it work and who cares about the service , usually you don’t get anything,” Montes de Oca shared. “So what really sets us apart besides the space you have in the room is the service.”
Sifting through Trip Advisor, Montes de Oca points out that many reviews speak of the excellent service provided by the property. Whether it’s the personal concierge helping with a reservation or the waiter in a restaurant, every member of staff goes above and beyond for guest expectations.
The excellent service from the staff creates a welcoming atmosphere and completes the guest experience for visitors who spend time at Grand Velas Riviera Maya.
To learn more about this luxury all-inclusive resort, contact a travel advisor or visit rivieramaya.grandvelas.com.