‘Guest First Policy’: Quality Tops For Prithvi Raj Singh ‘Biki’ Oberoi
Biki was the chief architect, designer and planner of each of his hotels
Topics
EIH | Fourth quarter results
One thing every general manager of Oberoi properties knows is that if Biki visited his hotel, he would often ask guests what they didn’t like. For him, even in his later years, picking up the phone and talking directly to customers was the “Biki way” where 99.99% wasn’t good enough.
The quality of the Oberoi had to be 100%. The minimum targeted by hotel staff members is 9 on a scale of 10. Earlier this week, Prithvi Raj Singh ‘Biki’ Oberoi (93), President and Director of EIH, waived his…
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First published: Saturday 07 May 2022. 06:10 IST